Office Policies

lancaster endocrinology, charlotte, north carolina, office procedures, office policiesWe would like to share the following policies with you so that you understand your rights and responsibilities as a patient. Please take a moment to carefully review them. In this section, you will find information about registration, medical history, office policy, and privacy forms. Please have them completed at your first appointment. We look forward to meeting you soon!

First Visit Our office staff will be happy to mail you a new patient packet in advance before your scheduled appointment. We encourage patients to print the appropriate forms from the OFFICE POLICIES and OFFICE FORMS section of our website. Please remember to bring your insurance cards and current medications. We would suggest that you arrive 30 minutes before your first appointment to be sure all your paperwork is in order.

Routine Visits Please remember to arrive 15 minutes before your scheduled appointment in order to update your information. We request that you bring your current insurance card and list of current medications at each visit. Patients with diabetes are encouraged to bring a log of their past blood glucose levels or glucometer.

Cancellation Policy We request that you call our office at least 24 hours in advance to cancel or reschedule an appointment so that we may allocate the time to other patients.

Emergency Coverage Emergency access to the practice is provided for our patients 24 hours a day, every day of the year. You can reach our after-hours answering service by calling one of the office phone numbers. Please note, contacting the practice should not substitute calling the 911 service in an urgent or emergency situations.

office procedures, office policies, visits, routine visits, cancellation policy, emergency coverage, insuranceInsurance If we are contracted with your insurance company, we will file your claim as a courtesy. Please keep in mind, however, that you are ultimately responsible for the charges. If we are not contracted with your insurance company, we will ask you to pay for the service in full at the time of the visit and will provide you a receipt so that you can file the claim with your insurance company. We accept cash, checks or major credit cards for payment.

In the unlikely event that your account must be turned over to a collections agency or we receive a returned check from you, please be aware that the cost incurred by our office will be added to your account.

Authorizations/Referrals You will be responsible for obtaining and keeping current authorizations if required by your insurance company. It is your responsibility to keep a record of the number of visits authorized, the problem for which you were referred, and the date on which the authorization expires. If you do not have the required authorization for the visit, the incurred charges will become your responsibility.

Medical Necessity Please note that insurance companies pay only for what they consider medically necessary. Depending on the clinical situation, your physician may have a recommendation which on occasion may differ from your insurer. As every insurance company has its own policies and these change frequently, the practice will not be responsible for assuring that a procedure, which is requested on your behalf, will be covered. If your insurance does not cover the procedure, you may still pay out-of-pocket to have it done. We will be happy to discuss estimated costs at any time.